FREQUENTLY ASKED QUESTIONS
If you can't find your answer below, don't hesitate to email us at email@example.com or call us 801-792-7360.
Q. Can I exchange or return an item?
A. We are happy to exchange your item within 30 days of your purchase. You are welcome to send your new, unused item, in its original packaging with packing slip, back to us at 1448 E Vine Meadow Circle Salt Lake City, UT 84121.
- All clearance purchases are final sale.
- Customers are responsible for all return shipping charges, with the exception of defective items. If you received a defective item please email us at firstname.lastname@example.org
Q. Can I cancel my order?
A. We know there might be some hesitation after a purchase. Provided your order has not been shipped yet, we are happy to cancel it for you.
Q. What happens when my order is returned as undeliverable?
A. There are times when a package is marked as undeliverable by the shipping method after the order leaves our warehouse. In these instances, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically issue store credit for the amount of the order.
Q. How do I track my package?
A. Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited for your new best friend!
Q. How long will it take to receive my order?
A. We will ship your order within 3-5 business days at the longest (most orders go out much sooner than that). Once it ships it usually takes 5 - 7 business days to get to you (sometimes more, sometimes less), although we cannot guarantee when it will arrive as once it leaves our warehouse, it is out of our hands.
Q. How do I use a discount code?
A. During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!
Q. How do I use my gift card or store credit?
A. On the second step of checkout, you will place the code in the Gift Card box and click "Apply."
Q. Can I use more than one discount code on an order?
A. Our system will only allow one discount code to be used on an order.
Q. How do I edit my cart?
A. Click on the cart icon at the top right-hand corner of the page. This will bring up a side bar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!
Q. Who pays for the duty fees and/or taxes on international shipments?
A. Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than USA will be the responsibility of the customer.
Q. What countries are available to have orders shipped to?
A. Shipping to Canada is available for a $15 flat rate.
Q. How much are shipping rates?
A. All products will leave our warehouse within 3-5 business days. Economy shipping is available for $5. Pre-orders, pre-sales or other items that are noted on the listing may take longer to ship out. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.
Q. Can I change my order?
A. Sorry–we are unable to make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet.